Introduction Facebook Online Customer Service Chat
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their logo and green background instantly made me feel calm. Well played, JivoChat! Facebook Online Customer Service Chat
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up process is that I could see just how many measures are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox part, available in the program’s sidebar — there territory all the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can view your current conversations. It looks like this:
When conversing with your Customers you can quickly check their information — this handy little feature is put on the right and it is invaluable when targeting your clients’ needs. What is more, below we’ve site visitors department, informing us about all the people on our site.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they want to chat, quick reply or ignore (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You’ve only two plans: one is quite basic and another one might not be enough if you’re working with enterprises businesses. However, as always, it all depends on what you require. Facebook Online Customer Service Chat
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that people could leave you their number and you can call them back at your earliest convenience. On their website they are saying:”Chat is convenient for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a lot of time searching through your store on cellular, they will surely find it rather convenient.
If that’s not enough, They are throwing an API for developers, which is the whole documentation developers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market only for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports that track the quality of your customer services.
In terms of the Plan, The whole site looks very nice and I can even say that UX doesn’t lack in that department. There is 1 thing that confused me when I was on the primary website, I clicked on the chat window three times, before I realized I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are searching for a standard live chat solution, it actually does come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I think They’ll be scaling and supplying different plans using a wider range of features To satisfy their future clients. Facebook Online Customer Service Chat