Overview Facebook Online Live Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of this tool, and having live chat which can be found on your website is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Facebook Online Live Chat
The Live chat program is a great deal more involved than your normal client. You’ll be able to see every one of the visitors which are on your website at any given time, as well as their own IP address, their referral origin, their regional time, working system and a whole lot more. While some of the info will be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You are attracted to a site that looks somewhat old fashioned. It seems like it’s full of advertisements, but it’s just a site version of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats between representatives. The other agent can follow the situation and answer within minutes. It’s useful when an agent does not have the knowledge to solve the case. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Facebook Online Live Chat
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole site. The picture on the home page is a Stock picture which gives you the impression that everything there doesn’t have any character too. The movie tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of character might have no impact on customer support on your site, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is your best alternative or all of the plans. They provide 3 plans — little company with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info gives you an insight in what customers are searching for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the program, you might discover there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (out of further operators) could be retrieved with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of the supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and support that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to provide this program a download, check it out for 30 days, and choose in the end of the free period if you’d like to continue from there. Facebook Online Live Chat