Why Select Crisp? Facebook Page Messenger
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right decision for your business and startup as well. You may understand how to compare live talks and that metrics might be significant for you also. Facebook Page Messenger
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to an”all in one company suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality support and not quantity as well as the pricing appears to outperform the benefit. So our decision was clear at that moment: we needed to move on.
We found 14 times history, 30 days History and history (for greater plans this is common), also here the price scaling was intriguing. All live talks we attempted had that attribute, a few at higher price tagsothers together with a badly executed search feature, and so the background was not available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake already once. We can’t limit on the connections we make because we actually want to make contact with all of them. Unlimited contacts was what we were searching for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do in Storyblokwe do not want to restrict the user to the usage of the machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those causes are a good method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we tested and largely available in the first paid plan.
Possibility to send campaign messages
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live chats provide. In all honesty, we’re not sending many mails, because we also hate spam on the side. So we like to send specific emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Number of agents
The broker chairs is rather Interesting, it’s something that you can control. You could choose one account for the entire group (which is cheap with the majority of solutions), or you could go for one seat for every team member. Since we like to get that personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We have started to compare the first paid plan contrary to most of the high tier programs to see how the price scales . The highest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Also, their free plan permitted 2 agents, which was excellent for analyzing. Facebook Page Messenger
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they operate and function together with Slack. We analyzed some of these and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for the customers. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower grade programs and feature together with the highest tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those feature we did not need but might need to pay for. We’re glad to state we think we have the best match for us, maybe it will fit as well for you. We saw that the list of 8 aspects above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We might have had the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all of clients that are searching for a live discussion themselves. We’ve upgraded to the Crisp endless plan some time ago, and are thankful we made that choice. In case you have a query or wish to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Facebook Page Messenger