Overview Facebook Support Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of the tool, and having live chat which can be found on your site is a process which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Facebook Support Chat
The Live chat app is a great deal more involved than your normal customer. You will be able to see every one of those visitors which are on your site at any given time, in addition to their own IP address, their own referral source, their local time, operating system and much more. Though some of the info is going to be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
After you install an account, You are brought to a site that seems a little old fashioned. It seems like it’s full of ads, but it’s only a site edition of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your Site’s style, you can personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats involving representatives. The other representative can follow-up the situation and reply within seconds. It is helpful when an agent does not possess the knowledge to address the instance. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Facebook Support Chat
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The picture on the main page is a Stock picture which gives you the impression that everything there doesn’t have any character too. The movie tutorial I watched felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of personality might have no effect on customer support on your website, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, each month every 2 months, every six months and yearly. Paying annually is your best option or all the plans. They provide 3 plans — little company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info gives you an insight into what customers are searching for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the application, you might find there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (out of further operators) can be accessed with this free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and service that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to provide this app a download, check it out for 30 days, and choose in the end of the free period whether you’d like to keep from that point. Facebook Support Chat