Summary Facebook Support Team Chat
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Facebook Support Team Chat
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is I could see how many steps are still left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox section, available in the app’s sidebar — there territory each the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to see your existing conversations. It looks like this:
When conversing with your Customers you can immediately check their data — this handy little attribute is placed on the right and it is useful when targeting your clients’ needs. What is more, below we have site visitors department, informing us about all the folks on our website.
Speaking of visitors Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You have just two plans: one is very basic and another one may be insufficient if you’re working with partnerships businesses. However, as always, it all depends on what you require. Facebook Support Team Chat
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is convenient for accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you switch between the apps to answer. All messages out of social networks look right in the JivoChat desktop and/or cellular app.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your store on cellular, they will surely find it rather convenient.
In case that’s not enough, They are throwing an API for programmers, which is the entire documentation programmers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer service.
In terms of the Plan, The entire website looks very nice and that I can also say that UX doesn’t lack in that section. There is 1 thing that confused me though: when I had been on the primary website, I clicked on the chat window three times, until I understood I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re looking for a standard live chat solution, it truly does come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they are really good in what they provide, and I believe They’ll be scaling and supplying other programs using a wider range of attributes To meet their future clients. Facebook Support Team Chat