Introduction Facebook Tech Support Chat
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Facebook Tech Support Chat
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many measures are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox section, accessible in the program’s sidebar — there land each the incoming requests from your customers. Then, we’ve got a section Chats, where you can view your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information — this convenient little feature is placed on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we have site visitors section, informing us about each the people on our website.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they wish to chat, quick answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You’ve just two plans: one is quite basic and another one may not be enough if you are working with enterprises businesses. However, as always, it all depends on what you require. Facebook Tech Support Chat
A nice addition that they Offer is that which they call a Callback attribute. What it does is that visitors can leave you their amount and you can call them back at your first convenience. On their website they are saying:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as a broker, Jivo will not make you change between the apps to answer. All messages out of social networks appear directly in the JivoChat desktop or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time searching through your store on cellular, they will definitely find it very convenient.
In case that’s not enough, They’re throwing an API for programmers, that’s the whole documentation programmers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that monitor the level of your customer services.
Concerning the Plan, The entire site looks very nice and that I may also say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I was on the primary site I clicked on the chat window three days, before I realized I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are looking for a basic live chat solution, it truly will come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they are Excellent in what they provide, and I believe They’ll be scaling and providing other programs using a wider selection of features To meet their future customers. Facebook Tech Support Chat