Summary Fb Chat Api
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Fb Chat Api
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential clients like best: reductions!
What I liked about the Signing up procedure is that I could see how many steps are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox section, accessible from the program’s sidebar — there land all the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information this convenient little feature is put on the correct and it’s useful when targeting your customers’ needs. What’s more, below we’ve website visitors section, telling us about each the folks on our site.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they wish to chat, fast answer or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have only two plans: one is very basic and another one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Fb Chat Api
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is convenient for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You may easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you change between the apps to answer. All messages out of social networks appear directly in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on cellular, they will definitely find it very convenient.
In case that is not enough, They’re throwing an API for developers, which is the entire documentation programmers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the industry only for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports which track the quality of your customer services.
Concerning the design, The entire website looks really nice and I may even say that UX does not lack in that section. There’s one thing that confused me when I was on the primary site I clicked on the chat window three days, before I realized I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who are looking for a standard live chat option, it truly will come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and supplying other programs with a larger range of features To meet their future customers. Fb Chat Api