Summary Fb Customer Service Chat
Let’s start with JivoChat’s home page. As a major fan of green and that’s linked to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Fb Customer Service Chat
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up process is that I could see how many measures are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox section, accessible from the program’s sidebar — there territory each the incoming requests from your clients. Then, we have a segment invisibly, where you are able to see your existing conversations. It looks like this:
When chatting with your Customers you can immediately check their information — this handy little attribute is placed on the correct and it is useful when targeting your clients’ needs. What’s more, below we have site visitors department, telling us about each the folks on our site.
Speaking of traffic Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user writers to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they want to chat, fast reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to five agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You have just two plans: one is very basic and another one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. Fb Customer Service Chat
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that people can leave you their number and you can call them back at your first convenience. On their site they are saying:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to change between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on cellular, they will definitely find it very convenient.
In case that is not enough, They’re throwing an API for developers, that’s the entire documentation programmers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports which monitor the level of your customer services.
Concerning the design, The whole website looks really nice and I may even say that UX doesn’t lack in that section. There is one thing which confused me though: when I had been on the main site I clicked on the chat window three times, before I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a standard live chat option, it actually will come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they offer, and I believe They’ll be scaling and providing different programs with a larger selection of attributes To satisfy their future customers. Fb Customer Service Chat