Overview Fb Integration
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Fb Integration
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many measures are still left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox section, accessible in the app’s sidebar — there land all of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to see your existing discussions. It looks like this:
When chatting with your Clients you can immediately check their information this convenient little feature is placed on the right and it’s invaluable when targeting your customers’ needs. What is more, below we have site visitors department, informing us about each the people on our website.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they wish to chat, quick answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and the other one may not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. Fb Integration
A Wonderful addition that they Provide is what they call a Callback attribute. What it does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is convenient for accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the customer can receive your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to change between the apps to answer. All messages out of social networks look directly in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a lot of time searching through your store on mobile, they will surely find it very convenient.
If that’s not enough, They’re throwing an API for developers, that’s the whole documentation programmers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the market only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which track the quality of your customer services.
Concerning the Plan, The entire site looks really nice and I can even say that UX does not lack in that department. There is 1 thing that confused me when I had been on the primary site , I clicked on the chat window three days, until I understood that I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are looking for a basic live chat option, it truly does come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they provide, and I believe They’ll be scaling and providing different programs using a wider selection of features To satisfy their future customers. Fb Integration