Why choose Crisp? Fb Live Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the perfect choice for your company and startup as well. You will understand how to compare live talks and that metrics might be important for you too. Fb Live Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality service rather than quantity and the pricing seems to outperform the advantage. So our decision was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we attempted had that feature, some at higher price tags, others together with a poorly executed search feature, and so the background was not available. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake already once. We can’t limit on the contacts we create because we actually want to earn contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They believe the identical way we do in Storyblok, we do not wish to limit the user to the use of this machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those causes are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send relevant content based on some metrics people live talks offer. To be honest, we are not sending many mails, because we also hate spam on the side. So we like to send certain mails to specific target groups and : we really like the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker seats is rather Intriguing, it’s something you can control. You could choose 1 account for the whole team (which can be cheap with the majority of options ), or you could go for one seat for every team member. Since we want to get that personal approach to our customers the idea of using one account for the whole team was dropped immediately. We’ve begun to compare the first paid program against the majority of the high tier programs to observe how the price scales again. The highest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for testing. Fb Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our tools – so we concentrated on how they work and function with Slack. We tested some of them and many are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the customers. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we contrasted the lower grade programs and feature together with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”ending” and those attribute we did not need but would have to cover. We are glad to state we think we have the best match for us, maybe it will fit as nicely for you. We found that the listing of 8 facets above is all you need to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all of clients who are searching for a live chat . We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that decision. In case you’ve got a question or wish to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Fb Live Chat Software