Why choose Crisp? Firebase Android Chat
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the right decision for your company and startup too. You will understand how to compare live talks and that metrics could be important for you also. Firebase Android Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we are looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for greater plans this is common), here the cost scaling was interesting. All live chats we attempted had this feature, some at higher price tagsothers combined with a badly executed search feature, therefore the history wasn’t available. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake already once. We can’t limit on the connections we make because we actually want to make contact with them all. Endless contacts was exactly what we were looking for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They believe the identical way we do at Storyblok, we do not want to restrict the consumer to the use of the machine (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those triggers are a good method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in most options we tested and largely available in the very first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send relevant content based on some metrics those live talks offer. To be honest, we are not sending many mails, because we also hate spam on the side. Therefore we want to send specific emails to specific target groups and : we really enjoy the implementation in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker chairs is kinda Interesting, it is something you can control. You could choose 1 account for the whole group (which can be cheap with most solutions), or you could go for one chair for every team member. Since we want to get that personal approach to our customers the idea of using one account for the whole team was dropped immediately. We’ve begun to compare the very first paid program contrary to most of the high tier programs to observe the way the cost scales . The greatest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 agents, which was great for testing. Firebase Android Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources already – so we focused on how they operate and perform together with Slack. We analyzed some of them and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your customers. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we compared the lower grade programs and feature with the highest tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”end” and those feature we didn’t need but would have to pay for. We’re pleased to state that we believe we have the very best match for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to locate your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We could have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all of customers who are looking for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad we made that decision. In case you have a question or wish to inform us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Firebase Android Chat