Why Select Crisp? Firebase Api
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the perfect decision for your business and startup as well. You may understand how to compare live chats and which metrics could be important for you too. Firebase Api
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality service rather than quantity as well as the pricing appears to outperform the advantage. Our choice was clear at that moment: we had to proceed.
We found 14 days background, 30 days History and history (for higher plans this is common), also here the price scaling was interesting. All live talks we tried had that attribute, some at higher price tagsothers together with a poorly executed search feature, therefore the history was not available. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can not restrict on the connections we create because we really want to make contact with all of them. Unlimited contacts was what we were looking for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the identical way we do in Storyblok, we don’t wish to restrict the consumer to the usage of the machine (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a good way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most solutions we tested and largely available in the very first paid program.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics people live talks offer. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we like to send specific mails to particular target groups and : we really like the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Intriguing, it’s something you can control. You could choose 1 accounts for the entire group (which is cheap with the majority of solutions), or you could go for one seat for each team member. Since we like to get this personal approach to our customers the notion of using one account for the whole team was dropped instantly. We have begun to compare the very first paid plan against most of the high tier plans to see how the price scales again. The highest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for testing. Firebase Api
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our resources – so we concentrated on how they operate and perform together with Slack. We tested some of these and most are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users employing a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your clients. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we compared the lower grade programs and attribute with the highest tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”end” and those attribute we did not need but would need to cover. We’re pleased to state that we believe we have the very best match for us, maybe it will fit as well for you. We found that the list of 8 aspects above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We could have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all clients who are looking for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful that we made that choice. If you’ve got a query or want to inform us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Firebase Api