Why Select Crisp? Firebase Api Web
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the right decision for your business and startup as well. You will understand how to compare live talks and that metrics could be significant for you also. Firebase Api Web
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our decision was clear at that moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was interesting. All live chats we attempted had this feature, a few at higher price tagsothers together with a poorly implemented search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake once. We can not restrict on the connections we make because we actually wish to earn contact with all of them. Endless contacts was what we were searching for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They believe the identical way we do in Storyblokwe don’t want to limit the consumer to the use of this system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we tested and mainly available in the very first paid plan.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send relevant content based on some metrics people live chats provide. In all honesty, we’re not sending many mails, because we hate spam on the side. So we like to send specific emails to particular target groups and : we really like the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The broker chairs is rather Interesting, it is something you can control. You could choose one account for the whole group (which is cheap with most solutions), or you might go for one chair for every team member. Since we like to get that personal approach to our clients the notion of using one accounts for the entire group was dropped immediately. We have begun to compare the first paid plan contrary to most of the high tier programs to observe the way the price scales . The greatest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was excellent for testing. Firebase Api Web
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our tools – so we focused on how they operate and function with Slack. We tested some of these and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one channel to reply to your users employing a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the clients. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower tier plans and feature together with the highest tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”end” and those attribute we did not need but might have to pay for. We are glad to state we think we have the very best match for us, perhaps it will fit as nicely for you. We saw that the list of 8 aspects above is all you want to find your best fit.
We made contact with incredible great people (thank You!) And businesses all over the world. We might have had exactly the exact same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all clients that are searching for a live discussion themselves. We have updated to the Crisp unlimited plan some time ago, and are thankful that we made that choice. In case you’ve got a query or wish to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Firebase Api Web