Why Select Crisp? Firebase Json Editor
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the perfect decision for your business and startup as well. You may understand how to compare live chats and which metrics might be important for you also. Firebase Json Editor
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are searching for quality support and not quantity and the pricing appears to outperform the benefit. So our decision was clear at the moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was interesting. All live chats we attempted had this feature, some at higher price tags, others together with a poorly executed search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake already once. We can not limit on the contacts we create because we actually wish to earn contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They think the identical way we do at Storyblok, we do not want to restrict the user to the use of the system (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those causes are a good method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in all solutions we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content according to some metrics those live talks provide. In all honesty, we are not sending many emails, because we also hate spam on our side. So we like to send specific emails to particular target groups and : we really enjoy the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent chairs is rather Intriguing, it’s something that you can control. You could choose 1 accounts for the entire team (which can be cheap with most options ), or you could go for one seat for every team member. Since we like to have this personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We’ve begun to compare the very first paid program against most of the high tier programs to see how the price scales . The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. Firebase Json Editor
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our resources – so we focused on how they operate and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your clients. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we contrasted the lower grade plans and feature with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”end” and those feature we did not need but might have to cover. We’re pleased to state that we believe we have the best fit for us, perhaps it will fit as well for you. We found that the list of 8 aspects above is all you need to find your best fit.
We made contact with unbelievable great people (thank You!) And companies all around the world. We could have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we would and do recommend it to all of clients that are searching for a live chat themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. In case you’ve got a question or wish to inform us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Firebase Json Editor