Why choose Crisp? Firebase Persistence
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the perfect decision for your company and startup too. You will understand how to compare live chats and which metrics might be important for you also. Firebase Persistence
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. Our decision was clear at that moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tagsothers together with a poorly executed search feature, and so the history was not available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the contacts we create because we really want to earn contact with all of them. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They think the same way we do at Storyblokwe do not wish to limit the consumer to the use of this machine (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a good method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in most options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we should be able to send relevant content based on some metrics those live chats provide. In all honesty, we are not sending many mails, because we also hate spam on our side. Therefore we want to send certain mails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Intriguing, it is something that you can control. You could choose 1 account for the whole group (which is cheap with the majority of options ), or you might go for one seat for each team member. Since we like to get this personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We’ve begun to compare the first paid plan contrary to most of the high tier programs to observe how the cost scales again. The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for testing. Firebase Persistence
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our tools – so we focused on how they work and perform with Slack. We analyzed some of them and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users using a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your customers. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we contrasted the lower grade plans and attribute together with the maximum tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”ending” and those feature we didn’t need but would have to pay for. We’re glad to state that we believe we have the very best fit for us, maybe it will fit as well for you. We found the list of 8 facets above is all you want to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We could have had the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we would and do recommend it to all of clients who are looking for a live discussion themselves. We have upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. In case you’ve got a question or wish to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Firebase Persistence