Why choose Crisp? Firebase Query
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect choice for your company and startup as well. You will understand how to compare live talks and that metrics might be significant for you too. Firebase Query
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality support and not quantity and the pricing seems to outperform the advantage. So our choice was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was intriguing. All live talks we tried had that attribute, a few at higher price tagsothers together with a badly executed search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake once. We can’t limit on the connections we make because we actually want to make contact with all of them. Endless contacts was what we were searching for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the identical way we do at Storyblok, we don’t wish to limit the user to the usage of this machine (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all options we analyzed and largely available in the very first paid program.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics people live chats offer. To be honest, we’re not sending many mails, because we also hate spam on our side. So we like to send certain mails to specific target groups and again: we really enjoy the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Intriguing, it’s something that you can control. You could choose one account for the whole team (which is cheap with most solutions), or you could go for a single chair for every team member. Since we want to get this personal approach to our clients the notion of using one account for the whole team was dropped immediately. We have started to compare the first paid program contrary to most of the high tier programs to observe the way the cost scales again. The greatest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was great for analyzing. Firebase Query
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our resources already – so we concentrated on how they work and perform with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single station to reply to your users employing a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the customers. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we compared the lower tier programs and feature with the highest tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”ending” and those attribute we did not need but would have to cover. We’re glad to say that we think we have the very best match for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you need to find your own best match.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We might have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all clients who are looking for a live chat themselves. We’ve updated to the Crisp endless plan some time ago, and are glad that we made that decision. If you have a question or wish to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Firebase Query