Why choose Crisp? Firebase Query Data
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the right decision for your company and startup too. You will understand how to compare live chats and which metrics could be significant for you too. Firebase Query Data
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re searching for quality support and not quantity and the pricing appears to outperform the benefit. Our choice was clear at that moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we tried had that feature, some at higher price tags, others combined with a poorly executed search feature, and so the background was not available. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake already once. We can not limit on the connections we make because we actually wish to make contact with all of them. Unlimited contacts was what we were looking for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do at Storyblok, we do not wish to limit the user to the usage of the machine (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we analyzed and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics people live chats provide. In all honesty, we are not sending many mails, because we hate spam on the side. So we like to send specific mails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker seats is rather Interesting, it’s something you can control. You could choose one account for the whole team (which can be cheap with most solutions), or you could go for a single chair for each team member. Since we like to get this personal approach to our clients the notion of using one account for the whole group was dropped immediately. We’ve begun to compare the very first paid program against most of the high tier plans to see the way the price scales . The greatest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for analyzing. Firebase Query Data
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools already – so we focused on how they work and function together with Slack. We analyzed some of these and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower grade programs and attribute with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those attribute we didn’t need but would need to cover. We’re pleased to state we believe we got the best match for us, perhaps it will fit as well for you. We saw the list of 8 aspects above is all you need to find your best fit.
We made contact with incredible great people (thank You!) And businesses all over the globe. We might have had the same experience with other live chats too, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all clients that are searching for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. In case you’ve got a question or want to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Firebase Query Data