Why Select Crisp? Firebase Query Examples
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the perfect decision for your company and startup too. You will understand how to compare live chats and which metrics might be important for you also. Firebase Query Examples
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live chat to an”all in one business suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity as well as the pricing appears to outperform the benefit. Our decision was apparent at the moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was interesting. All live chats we tried had this attribute, a few at higher price tagsothers combined with a poorly executed search feature, therefore the history was not accessible. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the contacts we create because we really wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the identical way we do at Storyblokwe do not want to limit the user to the use of the system (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a fantastic way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in all solutions we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics those live chats provide. In all honesty, we are not sending many emails, because we also hate spam on our side. So we want to send certain emails to particular target groups and : we really enjoy the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The agent seats is rather Intriguing, it’s something you can control. You could choose 1 account for the whole group (which can be cheap with the majority of solutions), or you could go for one chair for every team member. Since we like to get this personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We have started to compare the first paid program against most of the high tier programs to see how the price scales . The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest bundle has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was excellent for testing. Firebase Query Examples
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our resources already – so we concentrated on how they operate and function together with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the customers. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we compared the lower grade plans and attribute together with the highest tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those feature we did not need but might need to cover. We’re glad to state we think we got the very best fit for us, maybe it will fit as well for you. We saw the listing of 8 facets above is all you need to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does offer, we would and do recommend it to all clients that are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that decision. In case you have a query or want to tell us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Firebase Query Examples