Why choose Crisp? Firebase Remove Data
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the right decision for your company and startup too. You may know how to compare live chats and which metrics could be significant for you too. Firebase Remove Data
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we are looking for quality service rather than quantity and the pricing appears to outperform the benefit. So our choice was clear at that moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), here the price scaling was intriguing. All live talks we tried had this attribute, some at higher price tags, others combined with a badly executed search feature, and so the history wasn’t available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake already once. We can not limit on the contacts we make because we actually want to make contact with all of them. Endless contacts was exactly what we were looking for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They think the identical way we do at Storyblokwe don’t want to limit the consumer to the usage of this system (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all options we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send relevant content according to some metrics people live chats offer. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we want to send certain mails to specific target groups and again: we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The broker seats is rather Interesting, it is something you can control. You could choose one accounts for the entire team (which is cheap with the majority of solutions), or you could go for a single chair for every team member. Since we like to have this personal approach to our clients the notion of using one account for the whole team was dropped instantly. We’ve begun to compare the very first paid program contrary to the majority of the high tier plans to see the way the cost scales again. The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 agents, which was great for testing. Firebase Remove Data
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our resources already – so we focused on how they work and function together with Slack. We tested some of them and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one channel to reply to your users employing a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for your clients. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower grade plans and feature together with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those feature we didn’t need but might have to pay for. We’re glad to state we think we have the very best fit for us, perhaps it will fit as nicely for you. We found the listing of 8 facets above is all you need to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We might have had the same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of clients who are looking for a live discussion . We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you’ve got a query or wish to inform us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Firebase Remove Data