Why choose Crisp? Firebase Send Email
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the right choice for your company and startup too. You may know how to compare live chats and which metrics might be significant for you also. Firebase Send Email
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which shifted their focus from a live conversation to an”all in one business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are searching for quality support and not quantity as well as the pricing appears to outperform the advantage. Our decision was apparent at the moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was interesting. All live talks we tried had that feature, some at higher price tagsothers together with a badly implemented search feature, and so the background was not accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake once. We can not restrict on the connections we create because we actually wish to earn contact with all of them. Endless contacts was what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the same way we do in Storyblokwe do not wish to limit the user to the usage of the machine (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those triggers are a fantastic way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in all solutions we tested and largely available in the first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send relevant content based on some metrics those live talks provide. To be honest, we’re not sending many emails, because we hate spam on the side. So we want to send certain emails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker seats is rather Intriguing, it is something you can control. You could choose one accounts for the entire group (which can be cheap with the majority of options ), or you could go for a single chair for every team member. Since we want to get that personal approach to our clients the notion of using one accounts for the entire group was dropped immediately. We’ve started to compare the first paid plan against the majority of the high tier plans to observe how the price scales . The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for analyzing. Firebase Send Email
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our tools already – so we focused on how they operate and perform with Slack. We analyzed some of these and many are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the customers. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we contrasted the lower tier programs and attribute with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”end” and those feature we didn’t need but would need to pay for. We’re pleased to state that we think we got the very best match for us, maybe it will fit as nicely for you. We found that the listing of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable great people (thank You!) And companies all over the world. We might have had exactly the same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all customers that are looking for a live chat . We have upgraded to the Crisp endless plan some time ago, and are glad we made that decision. If you have a query or want to tell us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Firebase Send Email