Why Select Crisp? First Message
In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the right choice for your business and startup too. You will understand how to compare live chats and which metrics might be important for you also. First Message
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re searching for quality service rather than quantity as well as the pricing appears to outperform the advantage. Our choice was apparent at that moment: we needed to move on.
We found 14 days background, 30 days History and history (for greater plans this is common), also here the cost scaling was intriguing. All live chats we tried had this feature, some at higher price tags, others together with a badly executed search feature, and so the history was not available. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can not limit on the connections we make because we actually want to earn contact with them all. Unlimited contacts was what we were searching for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do in Storyblokwe do not wish to restrict the consumer to the usage of the machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in most solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should be able to send pertinent content based on some metrics people live talks offer. To be honest, we’re not sending many emails, because we also hate spam on the side. So we want to send specific mails to particular target groups and : we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The broker seats is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the whole group (which is cheap with most options ), or you could go for one chair for every team member. Since we like to have this personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We’ve begun to compare the first paid plan against the majority of the high tier programs to see the way the cost scales . The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for testing. First Message
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we concentrated on how they operate and perform together with Slack. We tested some of these and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to answer to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower tier plans and feature with the highest tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”ending” and those attribute we didn’t need but might have to cover. We’re glad to say we think we got the very best match for us, perhaps it will fit as well for you. We saw that the list of 8 facets above is all you need to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We could have had exactly the same experience with other live chats too, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all of customers that are searching for a live chat themselves. We have updated to the Crisp endless plan a while ago, and are thankful we made that decision. If you have a question or wish to inform us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! First Message