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Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Flash Website Free Download
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many steps are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox section, available from the program’s sidebar — there territory all of the incoming requests from the customers. Then, we have a segment invisibly, where you can view your existing conversations. It looks like this:
When chatting with your Customers you can quickly check their information — this handy little attribute is put on the right and it is invaluable when targeting your clients’ needs. What’s more, below we have site visitors section, informing us about each the people on our site.
Speaking of traffic Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user authors to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the right underside, asking if they wish to chat, quick reply or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it is not very scalable. You have only two strategies: one is very basic and another one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Flash Website Free Download
A nice addition that they Offer is what they call a Callback attribute. What it really does is that people could leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to switch between the apps to reply. All messages from social networks look directly in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a lot of time searching through your shop on mobile, they will definitely find it very convenient.
In case that’s not sufficient, They’re throwing an API for programmers, that’s the whole documentation developers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market only for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports which monitor the quality of your customer services.
In terms of the design, The whole website looks very nice and I can even say that UX doesn’t lack in that section. There’s 1 thing that confused me though: when I was on the main websiteI clicked on the conversation window three days, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are looking for a basic live chat option, it truly will come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they offer, and I believe They’ll be scaling and supplying other programs with a larger selection of features To satisfy their future clients. Flash Website Free Download