Intro Floating Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are many customizable aspects of this particular tool, and using live chat available on your site is a process which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Floating Chat
The Live chat program is much more involved than your average customer. You will be able to observe every one of those visitors that are on your website at any particular time, in addition to their IP address, their own referral source, their local time, operating system and much more. While some of the information will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you install an account, You’re attracted to a website that looks a little old fashioned. It seems like it’s full of advertisements, but it is only a website edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your own Site’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions involving representatives. Another agent can follow-up the situation and answer within minutes. It’s helpful when an agent does not have the knowledge to address the instance. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Floating Chat
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole site. The image on the main page is a Stock picture which gives you the belief that everything there does not have any personality too. The movie tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your website, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the best alternative or each of the plans. They provide 3 plans — little business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information provides you an insight in what clients are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the application, you may find there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted with no price for 30 days. All features (outside of further operators) could be retrieved with this free time trial interval. Provide Support won’t always harass you in the event that you do not take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to give this program a download, try it out for 30 days, and decide at the end of the free period whether you would like to continue from there. Floating Chat