Why choose Crisp? Free Business Chat
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right choice for your business and startup too. You may understand how to compare live talks and that metrics could be significant for you too. Free Business Chat
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are searching for quality service and not quantity and the pricing seems to outperform the benefit. So our choice was apparent at the moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was intriguing. All live chats we attempted had that attribute, some at higher price tagsothers together with a poorly implemented search feature, and so the history was not accessible. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake once. We can’t restrict on the contacts we make because we actually wish to make contact with them all. Endless contacts was what we were looking for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They think the identical way we do in Storyblokwe don’t want to restrict the consumer to the usage of the machine (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a good method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in most options we tested and largely available in the first paid plan.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send pertinent content based on some metrics people live chats provide. To be honest, we are not sending many mails, because we hate spam on our side. So we want to send specific mails to particular target groups and again: we really like the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The broker seats is rather Interesting, it is something that you can control. You could choose 1 accounts for the entire group (which is cheap with most solutions), or you could go for a single chair for every team member. Since we want to have that personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We’ve begun to compare the first paid plan against the majority of the high tier plans to observe how the price scales again. The highest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 agents, which was great for testing. Free Business Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our tools already – so we concentrated on how they operate and function with Slack. We tested some of these and most are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to reply to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your customers. Which is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we compared the lower tier programs and attribute with the highest tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those feature we didn’t need but would have to cover. We are pleased to say that we believe we got the very best match for us, maybe it will fit as well for you. We found the listing of 8 facets above is all you need to find your best match.
We made contact with incredible great people (thank You!) And companies all over the world. We could have had exactly the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all customers who are searching for a live discussion themselves. We have upgraded to the Crisp endless plan some time ago, and are glad we made that decision. In case you’ve got a query or wish to inform us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Free Business Chat