Introduction Free Business Chat
There is no reason live chat shouldn’t be easy. Free Business Chat
It is about connecting with your clients and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface with tools that are overkill for this type of basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that helps small businesses provide instant replies and convert more prospects.
You’re not likely to find anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who need answers fast.
So let us have a deeper look into the live chat platform to understand who it is ideal for and which of the features are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it’s normally positive ratings. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is simple to setup and navigate because of its user-friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a positive review of Pure Chat on G2 Crowd said they were able to persuade customers to commit to a purchase within minutes of communication through the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He explained that this makes it hard to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the right time depends on how well you may monitor your visitors. For example, if you’re sitting on the Pure Chat backend you have the capability to see which users are surfing your website in real time. So if someone is considering a pair of shoes you sell on your site, you know precisely what to begin speaking about, and you even have the instruments for creating canned responses for certain components of your site. Free Business Chat
The obvious start to this review is the actual chat interface. Does it feel useable for both novices and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your site before, the representative on the backend sees each of the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the chats come in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a chat box on your website only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box looks like before, during and following the dialog. Feel free to modify around colours, set triggers for as soon as the chat box pops open and configure the forms that you want individuals to fill out before speaking to you.
You’ve got the opportunity to decide on the default stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who would like to handle live chats while on the go. For example, if you need to leave the workplace but still want to provide the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are taken over to the cellular programs. You have settings for actually executing the talks, together with setting your availability, managing transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who is on your site in real time. Your customer service is continually managed, as it works just like texting from the cell phone.
The coverage is one of the strongest parts of Chat, because it not only gives you the functionality for exporting reports, but it provides amazing graphs and vision for viewing chat metrics with time. You can track your customer satisfaction to make decisions regarding your staff or to determine which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other options you’ll discover for live chat. By way of instance, a site is supplied for studying about updates and tips, while the Guides page is filled with information on the best way best to sell online, how to handle rude customers, how to obtain more live chats and more.
The FAQ page gives you a good notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are possible and they also provide email service in-app and about the web site for all plans. Free Business Chat
Pure Chat does not have a free trial. However, you don’t want one at all, because the company delivers a solid free plan that you could continue to use for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of characteristics you don’t get together with the free bundle.
Let us take a look at what plans you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats per month, per one day chat history and native mobile programs.
Starter — For $20 a month you get support for two users, two sites, unlimited chats per month, per 30 day chat background, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the previous plan and support for ten consumers, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We like the Free plan for individuals just testing out the machine, but the genuine operation comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may help you keep expenses down. In this report, we discuss with you a few responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not pleased with their services. Read the following instructions to find out the cancelation terms and other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to clients’ inquiries from anywhere.
When deciding upon a live chat program, it’s essential that the software integrates with other software your business is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for analyzing and small operations with just a couple of products and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with big support groups. Free Business Chat