Why choose Crisp? Free Chat App For Website
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the right choice for your company and startup as well. You will know how to compare live chats and which metrics could be significant for you also. Free Chat App For Website
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their attention from a live conversation to an”all in one business suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are searching for quality support and not quantity and the pricing seems to outperform the advantage. Our decision was clear at the moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we attempted had this feature, some at higher price tagsothers combined with a poorly executed search feature, therefore the history wasn’t accessible. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake once. We can not restrict on the connections we make because we really want to earn contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the same way we do at Storyblokwe do not want to limit the consumer to the use of this machine (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics those live chats offer. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we want to send specific emails to specific target groups and again: we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent seats is rather Intriguing, it is something that you can control. You could choose one account for the whole team (which can be cheap with most options ), or you could go for a single chair for each team member. Since we want to have that personal approach to our customers the notion of using one accounts for the whole team was dropped immediately. We have started to compare the very first paid program against the majority of the high tier programs to see how the cost scales again. The highest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for analyzing. Free Chat App For Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools – so we focused on how they operate and function with Slack. We tested some of these and most are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single station to reply to your users employing a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we compared the lower tier plans and feature together with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”end” and those attribute we did not need but might need to cover. We are glad to say that we believe we got the very best match for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you need to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We could have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all of customers that are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you have a question or want to tell us about your experience with Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Free Chat App For Website