Intro Free Chat Application
There is no reason live chat shouldn’t be easy. Free Chat Application
It’s about connecting with your clients and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program which aids small businesses provide instant replies and convert more leads.
You’re not going to find anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the overall interface makes it quite easy to communicate with customers who need answers fast.
So let us take a deeper look into the live chat platform to understand who it’s ideal for and which of the attributes are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it has generally positive evaluations. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is easy to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated they have been able to persuade customers to commit to a buy within moments of communicating via the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He explained that making it hard to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you may monitor your traffic. By way of example, if you’re sitting on the Pure Chat backend you’ve got the capability to see which users are browsing your site in real-time. So if someone is looking at a pair of sneakers you sell on your site, you know exactly what to begin talking about, and you have the tools for creating canned responses for certain parts of your website. Free Chat Application
The obvious beginning to this particular review is the actual chat interface. Does this feel useable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they have been to your website before, the agent on the backend sees each of the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the chats come in real time ), but in addition, it allows you to see previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like prior to, during and following the conversation. Don’t hesitate to change around colours, set triggers for when the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You have the chance to go with the default stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would like to manage live chats while on the go. For example, if you have to leave the office but still wish to provide the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all the features that you would find on the regular dashboard are all taken over to the mobile apps. You’ve got settings for actually carrying out the chats, together with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when seeing who is on your site in real-time. Your customer service is constantly handled, as it works like texting from your cell phone.
The coverage is one of the strongest sections of Chat, since it not only gives you the performance for exporting reports, but it supplies beautiful graphs and vision for seeing chat metrics over time. It is possible to track your client satisfaction to make decisions regarding your employees or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other options you’ll discover for live chat. By way of example, a site is supplied for reading about updates and tips, while the Guides page is full of advice about the best way best to sell online, how to manage rude clients, how to obtain more live chats and more.
The FAQ page gives you a good idea about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email service in-app and on the website for many plans. Free Chat Application
Pure Chat does not have a free trial. However, you do not want one at all, since the provider offers a strong free plan that you can continue to work with for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of features that you don’t get together with the free package.
Let us take a look at what plans you can Pick from:
Free — For $0 you get support for one user, 1 site, unlimited chats each month, a one day chat history and native cellular apps.
Starter — For $20 a month you get support for two consumers, two websites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything from the former plan and service for ten users, five websites, an infinite chat history and also the ability to remove the Pure Chat branding.
We like the Free plan for people simply testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that may help you keep expenses down. In this report, we discuss with you a few responses from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t pleased with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
When deciding upon a live chat software, it is essential that the program integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and small operations with only a couple of goods and one rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for businesses with large support groups. Free Chat Application