Why choose Crisp? Free Chat Box For Website
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the right decision for your company and startup as well. You may know how to compare live chats and which metrics could be significant for you too. Free Chat Box For Website
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity and the pricing seems to outperform the advantage. So our choice was clear at the moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live talks we tried had this feature, a few at higher price tagsothers together with a badly implemented search feature, and so the background was not accessible. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake once. We can’t restrict on the connections we make because we really want to earn contact with all of them. Unlimited contacts was what we were looking for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the same way we do at Storyblok, we don’t want to limit the consumer to the usage of this machine (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content based on some metrics those live talks provide. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we like to send specific emails to particular target groups and again: we really enjoy the execution in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The agent chairs is rather Intriguing, it is something you can control. You could choose 1 accounts for the whole group (which can be cheap with the majority of solutions), or you might go for a single chair for every team member. Since we want to have this personal approach to our customers the notion of using one accounts for the entire group was dropped immediately. We have begun to compare the very first paid plan against the majority of the high tier programs to see how the price scales again. The highest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was great for testing. Free Chat Box For Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools already – so we focused on how they operate and function together with Slack. We analyzed some of them and many are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we compared the lower grade programs and feature together with the highest tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those attribute we did not need but might have to pay for. We’re glad to say we believe we have the best match for us, perhaps it will fit as well for you. We saw the list of 8 aspects above is all you want to find your own best match.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We might have had exactly the same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all of customers that are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are thankful we made that decision. In case you have a question or wish to inform us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Free Chat Box For Website