Introduction Free Chat Box For Website
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! Free Chat Box For Website
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is I could see how many measures are still left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox part, accessible in the program’s sidebar — there land all of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their data this convenient little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we have site visitors department, telling us about all of the folks on our website.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they want to chat, quick reply or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You’ve only two plans: one is quite basic and the other one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Free Chat Box For Website
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their website they are saying:”Chat is convenient for accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you switch between the apps to reply. All messages out of social networks look right in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time searching through your shop on mobile, they will definitely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for programmers, which is the entire documentation developers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also supply reports which track the quality of your customer service.
Concerning the design, The whole website looks really nice and that I may even say that UX doesn’t lack in that department. There’s one thing that confused me though: when I was on the primary websiteI clicked on the conversation window three days, until I understood I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are searching for a standard live chat solution, it actually will come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they provide, and I believe They’ll be scaling and providing other plans with a wider range of features To meet their future customers. Free Chat Box For Website