Overview Free Chat Box For Your Website
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Free Chat Box For Your Website
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see how many steps are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox part, accessible from the program’s sidebar — there land each the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to view your current discussions. It looks like this:
When chatting with your Clients you can immediately check their data this handy little feature is placed on the correct and it’s useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, telling us about each of the folks on our site.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, fast answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it’s not very scalable. You’ve just two strategies: one is very basic and the other one may not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Free Chat Box For Your Website
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is convenient for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your store on mobile, they will surely find it rather convenient.
In case that is not enough, They’re throwing an API for programmers, which is the whole documentation developers can utilize if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also supply reports that monitor the level of your customer service.
In terms of the Plan, The entire site looks very nice and I can also say that UX does not lack in that department. There is one thing which confused me when I had been on the main site I clicked on the conversation window three times, until I realized that I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are searching for a basic live chat option, it actually will come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they provide, and I think They’ll be scaling and providing other plans with a wider range of attributes To meet their future customers. Free Chat Box For Your Website