Introduction Free Chat Button
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of the particular tool, and having live chat available on your own site is a process that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Free Chat Button
The Live chat app itself is a great deal more involved than your normal client. You will be able to see every one of those visitors which are on your site at any given time, as well as their IP address, their referral source, their regional time, operating system and a whole lot more. While some of this info will be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a website that seems a little old fashioned. It looks like it is packed with ads, but it is just a site version of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps which you ought to take, such as customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s logo. You can also put in your operator’s image so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s main theme.
If You Would like to match your Website’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions between agents. Another representative can follow the case and answer within seconds. It is useful when an agent doesn’t possess the knowledge to solve the instance. Due to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Free Chat Button
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole site. The picture on the main page is a Stock image which provides you the belief that everything there doesn’t have any character too. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your site, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the best alternative or each the plans. They provide 3 plans — little business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info provides you an insight into what clients are searching for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old expression of the program, you may find there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (out of further operators) could be accessed with this absolutely free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their supply, either, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and service that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to provide this app a download, try it out for 30 days, and choose in the end of the free period if you’d like to keep from that point. Free Chat Button