Intro Free Chat Chat
There’s no reason live chat shouldn’t be easy. Free Chat Chat
It is all about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a far too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small companies deliver instant replies and convert more leads.
You’re not likely to find anything crazy with this tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it rather simple to communicate with clients who want answers quickly.
So let us have a deeper look to the live chat system to know who it’s ideal for and which of those features are most impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it’s generally positive ratings. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the program is simple to setup and navigate due to its user friendly interface. They also enjoy how the tab switches to a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd stated they were able to convince customers to commit to a buy within moments of communication via the program. He also likes the way the tool provides them with a means to answer customers’ questions quickly and promote their products without the use of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out with notifications. He clarified that this makes it hard to keep agents who’ve retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time depends on how well you can track your visitors. For example, if you are sitting on the Pure Chat backend you have the capability to see which users are browsing your website in real time. So if someone is considering a pair of sneakers that you sell on your site, you understand exactly what to begin talking about, and you have the tools for making canned answers for specific parts of your website. Free Chat Chat
The obvious start to this review is that the actual chat interface. Does it feel usable for both beginners and advanced users?
It all begins by showing a chat box into the new visitor. If they’ve been to your website before, the agent on the backend sees all the customer information and interactions that have happened before. It functions exactly like an instant messenger, (in which the talks come in real time ), but in addition, it lets you see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you’re available for chatting so that customers know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like before, during and after the conversation. Don’t hesitate to change around colours, set triggers for when the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You have the chance to go with the default option stylings (which is nice,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who would love to handle live chats while on the go. By way of example, if you have to leave the office but still wish to give the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are carried over to the cellular apps. You have settings for actually executing the talks, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your site in real-time. Your customer service is constantly managed, as it works just like texting from your phone.
The reporting is one of the strongest sections of Chat, because it not only gives you the performance for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your staff or to determine which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other options you will find for live chat. For instance, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with information about how to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are potential and they also offer email service in-app and on the website for many plans. Free Chat Chat
Pure Chat does not have a free trial. But you don’t want one at all, because the provider offers a solid free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of features that you don’t get with the free package.
Let’s take a look at what plans you can choose from:
Free — For $0 you receive support for one user, one website, unlimited chats per month, per one day discussion history and native cellular apps.
Starter — For $20 a month you get support for 2 users, two websites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and service for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything from the previous plan and service for ten consumers, five websites, an infinite chat history and also the ability to eliminate the Chat branding.
We like the Free program for individuals just testing out the machine, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to get all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this article to learn more about how using a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that may help you keep down expenses. In this article, we discuss with you a few answers from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who aren’t pleased with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
When deciding upon a live chat program, it’s important that the program integrates with other applications your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and tiny operations with just a few goods and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with large aid groups. Free Chat Chat