Introduction Free Chat Client For Website
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Free Chat Client For Website
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is I could see just how many steps are still left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox section, accessible in the app’s sidebar — there territory each the incoming requests from the customers. Then, we have a section Chats, where you are able to view your current conversations. It looks like this:
When chatting with your Clients you can immediately check their data this convenient little feature is put on the right and it is invaluable when targeting your clients’ needs. What is more, below we have site visitors department, telling us about all the folks on our website.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, fast reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is very basic and the other one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Free Chat Client For Website
A Wonderful addition that they Offer is that which they call a Callback feature. What it really does is that visitors could leave you their number and you can call them back at your earliest convenience. On their site they are stating:”Chat is convenient for accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your customers are spending a great deal of time searching through your store on mobile, they will definitely find it very convenient.
If that is not enough, They’re throwing an API for programmers, which is the whole documentation programmers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which track the level of your customer services.
In terms of the design, The entire site looks very nice and that I can even say that UX does not lack in that section. There’s 1 thing which confused me though: when I was on the primary site I clicked on the chat window three days, until I understood I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a basic live chat solution, it actually will come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I believe They will be scaling and providing other programs using a larger selection of features To meet their future customers. Free Chat Client For Website