Overview Free Chat Download
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are many customizable facets of the tool, and using live chat available on your own website is a process that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Free Chat Download
The Live chat program itself is much more involved than your normal client. You will have the ability to see every one of those visitors that are on your site at any particular time, as well as their IP address, their own referral origin, their regional time, working system and much more. Though some of the info is going to be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site that seems a little old fashioned. It looks like it is full of advertisements, but it’s only a website version of ProvideSupport. If you wont let that disturb you too much, you may read the next steps which you ought to take, like customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also put in your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If you want to match your Site’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions between agents. Another representative can follow-up the situation and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to solve the instance. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Free Chat Download
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole site. The picture on the home page is a Stock picture which provides you the belief that everything there doesn’t have any character as well. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of character might have no effect on customer service on your website, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is the best option or each the plans. They provide 3 plans — little business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info gives you an insight in what customers are searching for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A little old look of the application, you might find there what you want to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (outside of further operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of their offer, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to provide this program a download, try it out for 30 days, and choose at the end of the free period whether you would like to continue from there. Free Chat Download