Why choose Crisp? Free Chat For My Website
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the perfect choice for your business and startup too. You may know how to compare live talks and that metrics might be significant for you too. Free Chat For My Website
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our decision was apparent at that moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was intriguing. All live talks we tried had this feature, some at higher price tagsothers combined with a badly executed search feature, therefore the history was not available. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake once. We can’t restrict on the connections we make because we actually want to earn contact with them all. Unlimited contacts was what we were looking for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the same way we do in Storyblokwe do not wish to limit the consumer to the use of the system (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in all solutions we tested and largely available in the very first paid plan.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics people live talks provide. To be honest, we’re not sending many mails, because we also hate spam on the side. So we like to send specific mails to specific target groups and : we really like the execution in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The agent chairs is rather Interesting, it is something you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of options ), or you could go for one chair for every team member. Since we want to get that personal approach to our customers the idea of using one accounts for the entire group was dropped instantly. We have begun to compare the first paid program contrary to most of the high tier plans to observe how the cost scales again. The highest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was great for testing. Free Chat For My Website
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools – so we concentrated on how they operate and function together with Slack. We analyzed some of these and many are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to reply to your users using a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for your clients. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we compared the lower tier plans and attribute with the highest tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those feature we didn’t need but would have to pay for. We’re pleased to state we believe we got the very best match for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you want to locate your best match.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We could have had exactly the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all of clients that are looking for a live discussion . We’ve updated to the Crisp endless plan some time ago, and are thankful we made that decision. If you have a query or want to inform us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Free Chat For My Website