Overview Free Chat For Your Site
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Free Chat For Your Site
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: reductions!
What I liked about the Signing up procedure is that I could see just how many steps are still left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There’s the Inbox part, accessible in the program’s sidebar — there territory each the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to view your existing conversations. It looks like this:
When conversing with your Customers you can quickly check their data this convenient little feature is put on the right and it’s invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, telling us about all the people on our site.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user authors to you before he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, fast reply or ignore (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and another one might not be enough if you are working with enterprises businesses. However, as always, it all depends on your needs. Free Chat For Your Site
A nice addition that they Offer is what they call a Callback feature. What it does is that visitors could leave you their amount and you can call them back at your first convenience. On their site they are stating:”Chat is convenient for accompanying customers on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You can easily get back in touch with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to change between the programs to answer. All messages out of social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on cellular, they will surely find it very convenient.
If that’s not sufficient, They’re throwing an API for developers, which is the whole documentation programmers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the industry just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that monitor the level of your customer services.
In terms of the Plan, The entire website looks really nice and that I can even say that UX does not lack in that department. There’s one thing that confused me when I had been on the main website, I clicked on the conversation window three times, until I realized I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are searching for a standard live chat solution, it truly does come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they provide, and I believe They will be scaling and providing different plans with a larger range of attributes To meet their future customers. Free Chat For Your Site