Introduction Free Chat For Your Website
There’s no reason live chat shouldn’t be easy. Free Chat For Your Website
It’s about connecting with your customers and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a much too intimidating interface using tools which are overkill for this type of rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software that aids small businesses deliver instant answers and convert more leads.
You are not going to locate anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it rather easy to communicate with customers who want answers fast.
So let us take a deeper look to the live chat platform to understand who it is best for and which of those attributes are most impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their site. Its features include unlimited brokers, boundless chats, full chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it’s generally favorable evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is simple to set up and navigate because of its user-friendly interface. They also enjoy how the tab switches to an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a favorable review of Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a buy within moments of communicating via the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their products without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it difficult to maintain agents who’ve retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you may monitor your visitors. For example, if you are sitting on the Pure Chat backend you have the capability to see which users are surfing your site in real-time. So if someone is looking at a pair of sneakers that you sell on your site, you know exactly what to begin speaking about, and you have the instruments for creating canned responses for certain parts of your site. Free Chat For Your Website
The obvious beginning to this particular review is that the true chat interface. Does it feel useable for both beginners and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees all of the customer information and interactions that have happened before. It works just like an instant messenger, (in which the talks come in real time ), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting so that clients know when you’re online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like before, during and after the conversation. Feel free to change around colors, set causes for as soon as the chat box pops open and then configure the types that you need people to fill out before talking to you.
You’ve got the opportunity to decide on the default option stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d like to handle live chats while on the go. For instance, if you have to leave the office but still wish to provide the best support out there, you won’t have to worry about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are carried over to the mobile programs. You have settings for actually carrying out the talks, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who is on your site in real-time. Your customer service is continually handled, since it works just like texting from the cell phone.
The reporting is one of the strongest parts of Chat, since it not only provides you the performance for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will discover for live chat. By way of instance, a blog is supplied for reading about updates and suggestions, while the Guides page is full of advice about the best way best to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page offers you a good notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also provide email support in-app and on the website for all programs. Free Chat For Your Website
Pure Chat doesn’t have a free trial. But you do not need one at all, since the provider delivers a strong free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly payments bring along a broad set of features you don’t get with the free bundle.
Let’s take a look at what programs you can choose from:
Free — For $0 you receive support for one user, one website, unlimited chats per month, a 1 day chat history and native cellular apps.
Starter — For $20 per month you receive support for 2 users, two websites, unlimited chats each month, a 30 day chat background, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything from the previous plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the previous plan and service for ten users, five websites, an infinite chat history and the ability to remove the Chat branding.
We enjoy the Free program for individuals simply testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this guide to find out more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which can help you keep down expenses. In this article, we share with you a few responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that are not satisfied with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
When choosing a live chat software, it’s essential that the program integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for testing and tiny operations with just a couple of products and a single rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with big aid groups. Free Chat For Your Website