Summary Free Chat Free Chat
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Free Chat Free Chat
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many steps are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox section, accessible in the program’s sidebar — there territory all the incoming requests from the customers. Then, we’ve got a section Chats, where you can view your current conversations. It looks like this:
When chatting with your Clients you can quickly check their information this handy little feature is put on the right and it is useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about all the folks on our website.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user authors to you before he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they want to chat, fast reply or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You have just two strategies: one is very basic and the other one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Free Chat Free Chat
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that people can leave you their number and you can call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the programs to answer. All messages from social networks look right in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a lot of time browsing through your store on cellular, they will definitely find it rather convenient.
If that’s not sufficient, They’re throwing an API for programmers, which is the entire documentation programmers can use if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which monitor the level of your customer service.
Concerning the design, The whole site looks very nice and I can also say that UX does not lack in that department. There’s one thing which confused me though: when I had been on the primary site I clicked on the conversation window three times, before I understood I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re looking for a standard live chat solution, it actually will come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they are really good in what they offer, and I believe They’ll be scaling and supplying other programs using a larger range of features To satisfy their future clients. Free Chat Free Chat