Overview Free Chat Free Trial
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are many customizable facets of the tool, and having live chat which can be found on your website is a process that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Free Chat Free Trial
The Live chat program itself is a great deal more involved than your average customer. You will be able to see each of those visitors which are on your site at any given time, as well as their own IP address, their own referral source, their regional time, operating system and a whole lot more. Though some of the info will be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card required.
After you set up an account, You’re brought to a site that seems somewhat old fashioned. It looks like it is packed with ads, except it’s only a website version of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps that you should take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined replies and a lot more.
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Provide Support Benefits
Customization
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions between agents. The other representative can follow the situation and answer within minutes. It’s useful when an agent does not have the knowledge to solve the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spelling checker
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Free Chat Free Trial
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole site. The picture on the home page is a Stock picture which gives you the belief that everything there does not have any personality too. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality here might have no impact on customer service on your website, it certainly discourages people like me from using this software.
Integrations
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
Pricing
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is your ideal alternative or all the plans. They provide 3 plans — little company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight in what customers are searching for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the application, you may discover there what you want to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of their supply, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this app a download, try it out for 30 days, and choose at the end of the free period if you’d like to keep from that point. Free Chat Free Trial
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