Overview Free Chat Html Code For Website
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are many customizable facets of this particular tool, and using live chat which can be found on your site is a procedure which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Free Chat Html Code For Website
The Live chat app is a great deal more involved than your average client. You’ll be able to observe each of those visitors that are on your site at any given time, as well as their own IP address, their own referral source, their regional time, working system and much more. Though some of the info is going to be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a site which seems a little old fashioned. It looks like it’s full of ads, but it’s only a website version of ProvideSupport. If you wont let that bother you too much, you can read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your Website’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions involving representatives. Another agent can follow the case and reply within minutes. It’s useful when an agent does not have the knowledge to solve the instance. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Free Chat Html Code For Website
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The picture on the home page is a Stock image which gives you the belief that everything there doesn’t have any character too. The movie tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character might have no effect on customer support on your site, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is the best option or each the plans. They provide 3 plans — little company using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info provides you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the program, you might discover there what you need to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted with no price for 30 days. All features (outside of further operators) can be retrieved with this free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to give this app a download, try it out for 30 days, and choose in the end of the free period if you would like to continue from there. Free Chat Html Code For Website