Intro Free Chat Html Code
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are many customizable facets of this tool, and using live chat which can be found on your site is a process which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Free Chat Html Code
The Live chat app is much more involved than your normal customer. You’ll be able to see every one of those visitors which are on your website at any particular time, in addition to their own IP address, their referral origin, their local time, working system and much more. Though some of the info is going to be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
Once you install an account, You are attracted to a website that looks somewhat old fashioned. It seems like it is full of ads, except it is just a website version of ProvideSupport. If you won’t let that bother you too much, you can read the upcoming steps which you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. You can also add your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your Website’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats between representatives. The other representative can follow the case and reply within seconds. It is useful when an agent does not have the knowledge to solve the case. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Free Chat Html Code
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole site. The picture on the main page is a Stock picture which provides you the belief that everything there does not have any character as well. The movie tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of personality here might have no effect on customer support on your site, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, each month every two weeks, every six months and yearly. Paying annually is your ideal alternative or each the plans. They provide 3 plans — little company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor information gives you an insight in what customers are looking for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the program, you may discover there what you want to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any price for 30 days. All features (outside of additional operators) could be accessed with this free time trial interval. Provide Support won’t always harass you if you do not take advantage of the offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and service that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to give this program a download, try it out for 30 days, and decide at the end of the free period whether you would like to keep from there. Free Chat Html Code