Introduction Free Chat In
Let’s start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Free Chat In
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many steps are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There’s the Inbox part, available from the app’s sidebar — there territory all the incoming requests from the customers. Then, we have a section Chats, where you are able to view your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their data — this convenient little feature is put on the correct and it is invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, informing us about all of the folks on our site.
Speaking of traffic on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect underside, asking if they want to chat, quick reply or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You have just two strategies: one is very basic and another one might not be enough if you are working with enterprises businesses. However, as always, it all depends on what you require. Free Chat In
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is suitable for accompanying clients on the site, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the apps to reply. All messages from social networks look directly in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on mobile, they will definitely find it very convenient.
In case that is not enough, They’re throwing an API for developers, which is the whole documentation programmers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the industry only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which track the level of your customer services.
Concerning the Plan, The entire website looks really nice and I may also say that UX does not lack in that section. There’s one thing which confused me when I had been on the primary website, I clicked on the chat window three times, before I understood I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are looking for a standard live chat option, it actually will come for a reasonable price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they provide, and I think They will be scaling and providing different programs using a larger selection of attributes To meet their future clients. Free Chat In