Overview Free Chat
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Free Chat
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox part, accessible from the app’s sidebar — there territory each of the incoming requests from your customers. Then, we have a section Chats, where you can view your current discussions. It looks like this:
When chatting with your Clients you can immediately check their information this handy little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors department, telling us about each of the folks on our site.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they want to chat, quick reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You have just two plans: one is very basic and another one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Free Chat
A nice addition that they Provide is that which they call a Callback feature. What it does is that visitors could leave you their number and you’ll be able to call them back at your first convenience. On their website they’re saying:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to switch between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on mobile, they will surely find it very convenient.
In case that’s not sufficient, They’re throwing an API for programmers, which is the entire documentation programmers can use if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the industry only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which track the level of your customer service.
In terms of the Plan, The entire site looks very nice and I may even say that UX does not lack in that section. There is 1 thing which confused me though: when I had been on the main site I clicked on the chat window three times, before I realized I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who’re looking for a standard live chat solution, it actually will come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they offer, and I think They’ll be scaling and supplying different plans with a larger range of attributes To meet their future customers. Free Chat