Background Free Chat Now
There is no reason live chat shouldn’t be simple. Free Chat Now
It is all about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a far too intimidating interface with tools that are overkill for this type of rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software which aids small businesses provide instant answers and convert more prospects.
You are not likely to locate anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it rather easy to communicate with customers who need answers fast.
So let’s have a deeper look to the live chat platform to know who it’s ideal for and all of the attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its attributes include unlimited brokers, unlimited chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has normally favorable ratings. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is simple to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool provides them with a way to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He explained that making it hard to keep agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time depends on how well you may track your traffic. By way of example, if you’re sitting on the Chat backend you’ve got the ability to view which users are surfing your site in real time. So if somebody is considering a pair of shoes that you sell on your website, you understand exactly what to begin speaking about, and you even have the instruments for creating canned answers for certain components of your site. Free Chat Now
The obvious start to this review is the true chat interface. Does this feel useable for both beginners and advanced users?
It all starts by revealing a chat box into the new visitor. If they have been to your website before, the representative on the backend sees all the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the chats arrive in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re offered for chatting to ensure customers know when you are online.
Implementing a chat box on your site only takes a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box appears like before, during and after the conversation. Feel free to modify about colors, set causes for as soon as the chat box pops open and configure the forms that you want people to fill out before speaking to you.
You’ve got the chance to go with the default stylings (which can be fine,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d like to manage live chats while on the go. By way of instance, if you have to leave the workplace but still wish to give the best support on the market, you won’t have to worry about it with a mobile app.
Pretty much all the features you would find on the normal dashboard are carried over to the mobile programs. You’ve got settings for actually executing the chats, along with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your site in real time. Your customer support is constantly managed, since it works just like texting from the phone.
The coverage is one of the strongest sections of Chat, since it not only provides you the performance for exporting reports, but it provides amazing graphs and vision for seeing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other solutions you’ll discover for live chat. For example, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with advice about the best way best to sell online, how to handle rude clients, the way to obtain more live chats and more.
The FAQ page offers you a good notion about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email support in-app and about the website for many plans. Free Chat Now
Pure Chat doesn’t have a free trial. But you don’t need one at all, because the company delivers a solid free plan that you could continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a wide set of characteristics you don’t get together with the free package.
Let us take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, one website, boundless chats each month, per 1 day discussion history and native mobile programs.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five customers, three sites and 90 days of chat history.
Growing — For $100 a month you receive everything out of the previous plan and support for ten users, five websites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We like the Free plan for individuals just testing out the system, but the true operation comes into play once you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how employing a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can help you keep expenses down. In this report, we share with you a few responses from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not satisfied with their services. Read these directions to find out the cancelation terms along with other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it is essential that the software integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for analyzing and tiny operations with just a couple of products and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with big support groups. Free Chat Now