Overview Free Chat One
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Free Chat One
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is I could see just how many steps are still left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox section, available in the app’s sidebar — there land each of the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to view your current conversations. It looks like this:
When chatting with your Customers you can immediately check their information — this handy little attribute is placed on the right and it is useful when targeting your customers’ needs. What is more, below we’ve website visitors section, telling us about all the folks on our website.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they wish to chat, fast answer or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it’s not very scalable. You’ve just two plans: one is very basic and another one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Free Chat One
A nice addition that they Offer is what they call a Callback feature. What it really does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their site they are stating:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on mobile, they will surely find it rather convenient.
In case that’s not sufficient, They are throwing an API for programmers, that’s the whole documentation developers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports that track the quality of your customer services.
Concerning the design, The whole website looks very nice and I may also say that UX doesn’t lack in that section. There’s 1 thing which confused me though: when I had been on the main site I clicked on the conversation window three days, before I understood that I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are searching for a standard live chat option, it truly will come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they provide, and I believe They will be scaling and providing different programs using a larger range of attributes To meet their future clients. Free Chat One