Why Select Crisp? Free Chat Program
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the right decision for your business and startup too. You may understand how to compare live chats and which metrics could be significant for you also. Free Chat Program
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support rather than quantity as well as the pricing seems to outperform the advantage. Our decision was clear at the moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was interesting. All live talks we attempted had that attribute, some at higher price tagsothers together with a poorly implemented search feature, and so the history was not available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake once. We can not limit on the connections we make because we really want to earn contact with them all. Unlimited contacts was what we were searching for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They think the identical way we do in Storyblok, we do not want to limit the user to the use of the system (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those causes are a fantastic method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in most solutions we analyzed and mainly available in the first paid program.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send relevant content based on some metrics those live talks provide. To be honest, we’re not sending many emails, because we hate spam on our side. So we like to send specific emails to specific target groups and : we really like the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is kinda Intriguing, it’s something you can control. You could choose 1 accounts for the whole group (which can be cheap with the majority of solutions), or you could go for a single seat for every team member. Since we want to have this personal approach to our clients the notion of using one accounts for the entire group was dropped immediately. We have started to compare the first paid program against most of the high tier plans to observe how the cost scales again. The highest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was great for analyzing. Free Chat Program
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our resources – so we focused on how they work and function together with Slack. We analyzed some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for your customers. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower tier programs and feature together with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”end” and those feature we did not need but would have to pay for. We are glad to state that we believe we have the very best match for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you need to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We could have had the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all customers who are looking for a live discussion themselves. We have updated to the Crisp unlimited plan some time ago, and are glad that we made that decision. If you’ve got a query or wish to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Free Chat Program