Why Select Crisp? Free Chat Room For Website
In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the perfect choice for your company and startup as well. You may know how to compare live chats and which metrics could be significant for you also. Free Chat Room For Website
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality support rather than quantity and the pricing appears to outperform the advantage. Our choice was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was interesting. All live chats we attempted had that attribute, some at higher price tags, others combined with a poorly executed search feature, and so the background wasn’t available. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can not restrict on the connections we make because we actually want to make contact with them all. Endless contacts was what we were looking for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do at Storyblok, we don’t want to restrict the user to the use of the system (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those causes are a good method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we analyzed and mainly available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content according to some metrics people live talks provide. To be honest, we’re not sending many mails, because we hate spam on our side. Therefore we want to send specific mails to particular target groups and again: we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The broker seats is kinda Intriguing, it is something that you can control. You could choose one accounts for the entire team (which is cheap with most options ), or you could go for a single chair for every team member. Since we want to have that personal approach to our clients the notion of using one accounts for the entire group was dropped immediately. We have begun to compare the first paid plan against the majority of the high tier programs to see the way the cost scales . The highest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest package has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was excellent for testing. Free Chat Room For Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our resources already – so we concentrated on how they operate and perform together with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for your clients. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we contrasted the lower grade programs and feature with the maximum tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”ending” and those attribute we didn’t need but would have to cover. We are pleased to state that we think we have the very best match for us, maybe it will fit as nicely for you. We saw the list of 8 aspects above is all you need to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all clients that are searching for a live discussion . We have updated to the Crisp endless plan some time ago, and are thankful we made that choice. If you have a question or wish to inform us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Free Chat Room For Website