Intro Free Chat Script
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of the tool, and having live chat which can be found on your website is a procedure that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Free Chat Script
The Live chat app is a great deal more involved than your normal customer. You will have the ability to observe each of those visitors which are on your site at any particular time, in addition to their own IP address, their referral source, their local time, working system and a whole lot more. Though some of the info will be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
After you install an account, You are brought to a site that seems a little old fashioned. It seems like it’s packed with ads, but it is just a website version of ProvideSupport. If you wont let this disturb you too much, you may read the next steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your own Website’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions involving agents. Another agent can follow the situation and reply within seconds. It is helpful when an agent doesn’t have the knowledge to solve the case. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Free Chat Script
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole site. The picture on the main page is a Stock picture which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of personality here might have no impact on customer support on your site, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, every month every two months, every six months and yearly. Paying annually is your best alternative or each the plans. They offer 3 plans — small business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information gives you an insight in what clients are looking for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the program, you might find there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (outside of additional operators) can be retrieved with this free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of their supply, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and support that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to provide this app a download, try it out for 30 days, and choose in the end of the free period if you’d like to keep from that point. Free Chat Script