Why choose Crisp? Free Chat Service For Website
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect choice for your business and startup as well. You will know how to compare live talks and that metrics might be important for you too. Free Chat Service For Website
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their attention from a live conversation to an”all in one company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the advantage. Our choice was apparent at that moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was interesting. All live talks we attempted had this feature, some at higher price tags, others together with a poorly implemented search feature, and so the history was not available. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake once. We can not limit on the connections we make because we really wish to earn contact with all of them. Endless contacts was exactly what we were looking for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do in Storyblok, we don’t wish to limit the user to the usage of the system (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all solutions we tested and largely available in the first paid program.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live chats provide. In all honesty, we are not sending many mails, because we hate spam on the side. So we like to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker chairs is rather Intriguing, it’s something you can control. You could choose 1 accounts for the whole group (which is cheap with most solutions), or you could go for a single chair for every team member. Since we want to get this personal approach to our customers the idea of using one account for the whole team was dropped immediately. We have begun to compare the very first paid program contrary to the majority of the high tier plans to see how the price scales . The highest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was great for analyzing. Free Chat Service For Website
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our resources – so we concentrated on how they operate and function together with Slack. We tested some of these and many are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for your customers. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower tier programs and attribute with the maximum tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”end” and those feature we didn’t need but might need to pay for. We are glad to say that we think we got the very best match for us, perhaps it will fit as well for you. We saw the list of 8 facets above is all you need to locate your best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had exactly the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all of customers who are looking for a live chat . We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful we made that decision. If you’ve got a question or want to tell us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Free Chat Service For Website