Overview Free Chat Service For Website
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of this tool, and having live chat available on your own site is a procedure which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Free Chat Service For Website
The Live chat program itself is a great deal more involved than your average customer. You will be able to observe every one of those visitors which are on your website at any given time, in addition to their IP address, their referral origin, their regional time, working system and much more. While some of the information will be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They offer 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site which looks somewhat old fashioned. It looks like it’s packed with advertisements, except it is only a site edition of ProvideSupport. If you won’t let this bother you too much, you can read the next steps that you should take, such as customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. You can also add your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If You Would like to match your own Website’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats between representatives. The other agent can follow-up the case and answer within minutes. It’s useful when an agent doesn’t possess the knowledge to solve the instance. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Free Chat Service For Website
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the home page is a Stock image which provides you the belief that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character here might not have any impact on customer support on your website, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is the ideal option or each the plans. They offer 3 plans — little business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info provides you an insight into what clients are searching for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the program, you may find there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (outside of additional operators) could be accessed with this absolutely free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of their supply, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and service that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to provide this program a download, check it out for 30 days, and choose at the end of the free period if you’d like to continue from there. Free Chat Service For Website